INFORMATION WE COLLECT ONLINE
1. General Browsing Information
Amsoul.com gathers navigational information during each visitor's use of our Web site. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. The navigational information tells Amsoul.com about the use of our Web site by visitors, including the areas of our site that are most visited or the time of a last visit to a page on our site. It also tells us about the technical efficiencies of our Web site and services (i.e. the time it takes a visitor to connect to our Web site or download pages). The navigational information helps us better understand a visitor's experience at Amsoul.com and improve upon that experience by recognizing and delivering more of the features, services and products our visitors prefer.
2. Personal Information
Amsoul.com may ask you to provide personal information (about yourself or someone to whom information is sent) when you establish or update a Amsoul.com account, sign up for Amsoul.com E-mail, enter a contest, participate in a survey, shop online (including the purchase of a gift card).
Categories of information collected include name, address, e-mail address, recipient's name and e-mail address, order information, telephone number, mobile phone number, credit card information and messages or reminders you create.
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USING PERSONAL INFORMATION WE COLLECT ONLINE
Amsoul.com uses the personal information we collect from you to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the product recipient(s) in the event of order or delivery difficulties, for verification purposes, to respond to your inquiries, and to deliver services and information about our products, promotions, sweepstakes or Web site, including adding you to the Amsoul.com E-mail list and to our print catalogue mailing list when you sign up or make a purchase.
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VISITORS FROM OUTSIDE THE U.S
If you are visiting Amsoul.com from a location outside of the U.S., your orders placed through Amsoul.com will be accepted and fully processed in and shipped from the U.S. All information you provide will be maintained in our Web servers and/or internal systems located within the U.S., and protected as noted in this privacy policy.
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COOKIES
1. What are cookies and how do we use cookies on our Web site?
Amsoul.com uses a browser feature known as a cookie. A cookie is a small data file that is stored by your Web browser on your computer. Cookies are used to help track your clicks and pass information as you go through the pages within Amsoul.com. This allows Amsoul.com to make our site more responsive to your needs by delivering a better and more personalized experience to you. Amsoul.com also uses cookies to keep track of how many items you put into your shopping bag and to remember you when you return to Amsoul.com.
We also use cookies and/or a technology known as clear gifs, which are typically stored in e-mails to help us confirm your receipt of, and response to, our e-mails and to provide you a more personalized experience. Cookies can allow us to associate navigational information from browsing visits with personal information you provide at our site.
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PRIVACY OF CHILDREN ON OUR WEB SITE
To ensure compliance with federal law, Amsoul.com does not knowingly collect or maintain information provided by children under the age of 13.
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SECURITY STATEMENT
Amsoul.com takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your Internet activities.
We designed Amsoul.com to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator, versions 5.01 or higher of Internet Explorer, versions 0.8 or higher of Firefox and versions 1.2 or higher of Safari. SSL is encryption technology that provides security while information is being transmitted over the Internet.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
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RETURNS & EXCHANGES
Policy:
- All returns will be exchanged for items of equal or greater value, less shipping costs (no refunds).
- All returned items must have the original tags attached and show no signs of wear or damage.
- All items must be returned within 14 days of receiving them. This means the package containing the return items must be postmarked within 14 days of you having received the original package from us.
- Unless we determine we made a mistake in the original order (e.g. shipped wrong item), the customer is responsible for all shipping costs in sending the merchandise to us.
- Packages must be returned prepaid as we cannot accept C.O.D. deliveries.
- Shipping and handling costs are non-refundable.
- We recommend you to insure your package as we cannot be responsible for lost of stolen package.
- After we receive your returned item, the return will be processed within 2 business days (unless otherwise specified), afer which point you will receive an email with instructions to get your replacement items.
Exchanges:
Please be sure that your items follow the Returns & Exchange Policies above. Below, you will find guidelines on how to complete an exchange:
- First, please contact us to tell us which replacement item that you would like. Be sure it is of equal or greater value. We will hold the replacement item for you, for up to 2 weeks while you send us your item(s) to be exchanged.
- Prepare your item by including any original bags/containers they may have come with (tags should also still be attached to the product.
- Make sure the item is in its original condition with no signs of wear as such items may not be returned.
- When sending your package, we highly recommend insuring it with your shipper for your safety as we cannot be responsible for lost or damaged packages that are sent to us.
- Include a note with your contact information and your original order number for fastest processing. We also suggest writing the original order number on the box as well.
- As soon as we receive your package, we will immediately begin processing your exchange.
- We will send your replacement item(s) at no cost to you, using priority mail (typically 5 days domestic, or 6 - 10 days international). If you want rush shipping, you may request that and pay the difference.
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